Creating and optimising journeys across set-up & onboarding, account & profiles, support and purchasing & store across Sky TV products for over 12.7 million customers across the UK.
We made a TV with Sky inside!
On 07.10.21 Sky announced the launch of Sky Glass, a project I had the opportunity to work on alongside an amazing and magical team. Here you can find some of my learning and projects.
As a User Interface Designer, I was part of Sky Design and the the Product Service Experience Design Team [Customer Relations]. I worked with:
Product Owners
UX Researchers
UX & UI Designers
UX Copywriters
Interaction Designers
Developers
Day-to-day:
Establish and maintain a collaborative process and environment to work with stakeholders
Look for ways to improve processes, documentation and collaboration
Understand and apply business, legal and marketing requirements
Create high-fidelity prototypes to visually communicate design explorations and thinking
Share knowledge and showcase my work to the team and stakeholders
Drive consistency in designs, aligning with existing patterns and paradigms
Advocate for our users, always considering accessibility and usability
Communicate progress and milestones with stakeholders
Create pixel perfect designs and specifications to hand over to developers
Receive, digest and apply feedback to designs
Understand and implement testing methods and iterate based on insights
Prioritise and manage multiple milestones and projects efficiently
I used:
Figma to design and prototype
Miro/ Figjam to document thinking and process
Teams & Slack to communicate with team team
Asana to prioritise workload and document feedback
Extra curricular and OKR work-streams:
Conferences & Meet-ups
Team Identity & Social
Design Systems
Mental Health & Wellbeing
Accessible & Responsible Design Champion
Multiculture@Sky Network
I have represented Sky Design at:
World Creativity Day 2021: Creative Confidence in Adversity
2-3 Degrees x Sky Design: How to launch your creative career
Black Tech Fest 2021
Other projects:
🔍 Upgrading your Sky Q box during COVID | 2020
🔍 Beehive Bedlam on Sky Q | 2020