From confusion to clarity: transforming the ILOE claims journey
From confusion to clarity: transforming the ILOE claims journey
overview
overview
Role
UX designer
Role
UX designer
Role
UX designer
Timeline
2 weeks
Timeline
2 weeks
Timeline
2 weeks
Tools
Figma, Figma Make, Claude, Chat GPT
Tools
Figma, Figma Make, Claude, Chat GPT
Tools
Figma, Figma Make,
Claude, Chat GPT
context
context
ILOE (Involuntary Loss of Employment) is a mandatory UAE government insurance scheme launched in January 2023 under Federal Decree Law No. 13 of 2022. It provides up to 60% of an employee's basic salary for a maximum of three months following involuntary job loss.
In December 2025, I found myself having to claim ILOE. The financial safety net worked. The process of actually claiming it didn't. As a UX designer experiencing the pain points firsthand and with some unexpected time on my hands, I couldn't not attempt to fix it.
"When people are already in a stressful situation, the product shouldn't make it harder."
ILOE (Involuntary Loss of Employment) is a mandatory UAE government insurance scheme launched in January 2023 under Federal Decree Law No. 13 of 2022. It provides up to 60% of an employee's basic salary for a maximum of three months following involuntary job loss.
In December 2025, I found myself having to claim ILOE. The financial safety net worked. The process of actually claiming it didn't. As a UX designer experiencing the pain points firsthand and with some unexpected time on my hands, I couldn't not attempt to fix it.
"When people are already in a stressful situation, the product shouldn't make it harder."
Challenge
Challenge
The ILOE claims platform suffers from a fundamental failure of clarity. Required information is buried, error states are unhelpful and the burden of knowledge is placed entirely on the user, at exactly the moment they can least afford the stress.
The ILOE claims platform suffers from a fundamental failure of clarity. Required information is buried, error states are unhelpful and the burden of knowledge is placed entirely on the user, at exactly the moment they can least afford the stress.
Process & tools
Process & tools
This project was built during my time between roles, I made a deliberate choice to turn an unpleasant experience into a portfolio piece. I used it as an opportunity to develop my vibe coding skills and push my Figma prototyping further.
I used:
Figma: Refine designs
Figma Make: Rapid ideation, iteration and prototyping
Chat GPT & Claude: Ideation and research
As a first-hand user of the system, the research phase was unusually direct. Every pain point in this case study is lived experience, not hypothetical persona work. AI tools helped accelerate ideation, while Figma Make allowed me to bring interactive prototypes to life faster than traditional tooling.
This project was built during my time between roles, I made a deliberate choice to turn an unpleasant experience into a portfolio piece. I used it as an opportunity to develop my vibe coding skills and push my Figma prototyping further.
I used:
Figma: Refine designs
Figma Make: Rapid ideation, iteration and prototyping
Chat GPT & Claude: Ideation and research
As a first-hand user of the system, the research phase was unusually direct. Every pain point in this case study is lived experience, not hypothetical persona work. AI tools helped accelerate ideation, while Figma Make allowed me to bring interactive prototypes to life faster than traditional tooling.
before vs. after
before vs. after
Impact & reflection
The ILOE scheme is genuinely valuable, particularly as economic uncertainty continues to affect employees across the UAE. The redesign doesn't change what the scheme offers; it changes how people can access it. Clearer document requirements, honest error states and proactive deadline management can meaningfully reduce stress at an already difficult moment.
"Good government products should feel as thoughtful as the policies they serve."
The ILOE scheme is genuinely valuable, particularly as economic uncertainty continues to affect employees across the UAE. The redesign doesn't change what the scheme offers; it changes how people can access it. Clearer document requirements, honest error states and proactive deadline management can meaningfully reduce stress at an already difficult moment.
"Good government products should feel as thoughtful as the policies they serve."
Critical pain points
addressed
Helpline calls needed in redesigned flow
UAE workers this
could affect
Let’s Collaborate
Let’s Collaborate
Get in touch if you have a project, questions or just want to chat.
Get in touch if you have a project, questions or just want to chat.
Copy email
Designed in Figma, built in Framer.
Designed in Figma, built in Framer.
Copyright 2025 Jayde-Olivia. All rights reserved.
Copyright 2025 Jayde-Olivia. All rights reserved.
Let’s Collaborate
Get in touch if you have a project, questions or just want to chat.
Copy email
Designed in Figma, built in Framer.
Copyright 2025 Jayde-Olivia. All rights reserved.